Introduction.
EAIBSA operates the website https://eaibsa.co.za, which provides electrical inspection, verification and certification services.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Website https://eaibsa.co.za.
Personal information collected through this website is used to provide and improve our electrical inspection, verification and certification services, respond to enquiries, and protect the website. We use or share it only for the purposes described in this policy and where permitted by applicable law.
1. Privacy Policy.
For the purposes of this section, Personal Information will be understood in accordance with the definition provided in the Protection of Personal Information Act 4 of 2013 (“the Act”). We also subscribe to the principles for electronically collecting personal information outlined in the Act, and the further legislation referred to therein. We endeavour to ensure the quality, accuracy, and confidentiality of Personal Information in our possession.
In adopting this Privacy Policy, we wish to balance our legitimate business interests and your reasonable expectation of privacy. Accordingly, we will take all reasonable steps to prevent unauthorised access to, or disclosure of your Personal Information. However, it is impossible to guarantee that your Personal Information shall be 100% secure.
When you use our website, request a quotation or enquire about our services, you may be asked to provide personal information relevant to that request. Depending on the enquiry, this may include:
- First Name
- Surname
- Company Name
- Email
- Phone Number
- Business Name
- Installation or site address and relevant postal or business contact details
- Installation details, enquiry topic, message, referral source and information relevant to the requested inspection or verification
We limit the personal information we process to what is relevant and necessary for a lawful purpose. Where consent is required, we obtain it for the specific purpose. Submitting an enquiry or reading this policy does not provide blanket consent to unrelated marketing. Electronic direct marketing is carried out only where permitted by section 69 of POPIA, with an opportunity to object or unsubscribe.
We will not collect, use or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs, where relevant) except with your specific consent or in the circumstances permitted by law.
Where permitted by law, we use your personal information for the following purposes:
- Providing and performing our services for you
- Providing information about our services where you request it or where marketing is otherwise lawfully permitted
- Responding to your queries or requests
- Managing our relationship with clients and keeping appropriate enquiry and service records
- Protecting the website, preventing abuse and maintaining operational records
- Understanding service needs through information relevant to our enquiries and engagements
Although absolute security cannot be guaranteed on the internet, we have in place up-to-date, reasonable technical and organisational security measures to protect your Personal Information against accidental or intentional manipulation, loss, misuse, destruction or against unauthorised disclosure or access to the information we process online.
While we cannot ensure or warrant the security of any Personal Information you provide us, we will continue to maintain and improve these security measures over time in line with legal and technological developments.
We store your Personal Information directly, or alternatively, store your Personal Information on, and transfer your Personal Information to, a central database.
Your information will not be stored for longer than is necessary for the purposes described in this Privacy Policy or as required by applicable legislation.
The Personal Information we collect from users shall only be accessed by our employees, representatives and consultants on a need-to-know basis, and subject to reasonable confidentiality obligations binding such persons.
We shall have the right, but shall not be obliged, to monitor or examine any information and materials including any website link that you publish or submit to us for publishing on the Site. You shall be solely responsible for the contents of all material published by yourself.
We review our systems and data to support the services we provide. Our website and enquiry services are intended for adults with the capacity to act for themselves or their organisations. Information about children is addressed in the Children’s privacy section below.
We do not sell or rent your personal information. We may share relevant information with service providers as described below or where the law requires it. We do not use enquiry details for unsolicited marketing without an applicable lawful basis.
2. Information Collection and Use.
For a better experience while using our service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
3. Log Files & Data.
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
4. Cookies.
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses essential session cookies for functions such as form security and administrator sign-in. A first-party preference cookie remembers your analytics choice for up to 180 days. You can block or delete cookies and local storage through your browser settings; doing so may affect essential functionality.
What are cookies?
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
How do we use cookies?
First-party cookies support website sessions and security. Hosting logs and internal operational records may also contain technical usage information. We do not treat the privacy-notice acknowledgement as consent to advertising or unrelated tracking.
Optional Google Analytics tags load through Google Tag Manager only when you allow analytics. Our site leaves Google advertising consent denied. External links, fonts, icon resources or any third-party content you choose to access may cause your browser to contact the relevant provider; that provider’s privacy practices also apply.
What types of cookies do we use?
Essential: Session cookies support security, forms and administrator access. Session identifiers may constitute personal information. This website receives service enquiries and does not provide an online shopping checkout.
Statistics: Hosting logs and limited internal operational records may help us understand and protect website use. If you allow analytics, Google Analytics may set cookies and receive information about website use, such as pages viewed and browser or device information.
Marketing: The analytics choice does not grant consent to advertising cookies or ad personalisation.
Functional: External content or sharing features may be subject to the relevant provider’s policies when you choose to use them. Any optional cookie functionality introduced later will be described with the appropriate controls.
Preferences: The analytics preference cookie remembers whether you allowed or declined optional analytics.
How can I control the cookie preferences?
Use Cookie settings in the footer to change or withdraw analytics consent at any time. You can also clear or block cookies in your browser.
Different browsers provide different methods to block and delete cookies and local storage. Consult your browser’s help pages for instructions. Blocking essential cookies may affect secure forms and other website functions.
5. Service Providers.
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analysing how our products & service are used.
Service providers may access the personal information necessary to perform their assigned tasks on our behalf, subject to confidentiality and appropriate processing obligations. They may not use it for unrelated purposes. They may include hosting, email, technical support and other providers needed to deliver our services.
6. Security.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
7. Links to Other Sites.
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7.2 Children’s privacy.
Our services are not directed at children under 18. We do not knowingly collect their personal information unless processing is permitted by law, including any required authorisation from a competent person. If you believe a child has submitted personal information without appropriate authorisation, please contact us so that we can investigate and take the steps required by law.
8. Changes to This Privacy Policy.
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
9. Contact Us.
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
Company registered name: Electrical Accredited Inspection Body Southern Africa (Pty) Ltd (EAIBSA)
Registration number: 2015/360475/07
Hosting provider: Domains.co.za
Physical address: 7 Saturn Street, Naledi Industrial Park, Sasolburg, 1947, South Africa
Telephone: Caroline — 066 238 1431; Leon — 074 184 3644
Email: caroline@eaibsa.co.za; leon@eaibsa.co.za
Website: https://eaibsa.co.za
10. Lodging of Complaints.
You may contact EAIBSA to request access to or correction of your personal information, raise an objection, withdraw consent where applicable, or request deletion subject to lawful retention requirements. You may also lodge a complaint with the Information Regulator.
We only process your Personal Information in compliance with this Privacy Policy and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your Personal Information or are unsatisfied with how we have handled your Personal Information, you have the right to lodge a complaint with the Information Regulator:
Telephone: 010 023 5200; toll-free: 0800 017 160.
POPIA complaints: POPIAComplaints@inforegulator.org.za. General enquiries: enquiries@inforegulator.org.za. Website: https://inforegulator.org.za/contact-us/.
